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Help & FAQs

Your Solar Solutions Simplified - Got Questions? We've Got You Covered

FAQs

Portable Power Stations

What is a portable power station?

A portable power station is a rechargeable battery-powered generator. ROCKSOLAR portable power stations are compact, lightweight, and designed to provide electricity that's reliable and convenient to carry around.

How long does it take to fully charge a ROCKSOLAR portable power station?

The charging time for a ROCKSOLAR power station can vary depending on the model and the power source. Typically, it can take between 5 to 7 hours when using an AC wall outlet.

Can ROCKSOLAR portable power stations be charged while they're being used?

Yes, ROCKSOLAR power stations support pass-through charging, which means you can charge the power station while it is being used.

Can I take my ROCKSOLAR portable power station on an airplane?

Most airlines restrict carrying large-capacity lithium batteries. It's best to check the regulations of your airline and the specifications of your ROCKSOLAR power station before travelling.

How should I store my ROCKSOLAR portable power station when not in use?

For best results, store your power station in a cool, dry place and recharge it every three months to help maintain battery health.

What devices can I power with my ROCKSOLAR portable power station?

ROCKSOLAR power stations can power a range of devices like smartphones, tablets, laptops, cameras, lights, and even some appliances. However, the capacity to power depends on the model of the power station and the power requirements of the device.

What happens if my ROCKSOLAR portable power station gets wet?

ROCKSOLAR power stations are not waterproof and should be kept dry. If your power station gets wet, switch it off and let it dry completely before attempting to use it again. Contact customer support if you encounter any issues.

Does my ROCKSOLAR portable power station come with a warranty?

Yes, all ROCKSOLAR portable power stations come with a 1-year warranty that covers defects in materials and workmanship under normal use.

How do I claim a warranty for my ROCKSOLAR portable power station?

To claim the warranty, please contact our customer service team at support@rocksolars.com with the necessary details such as your proof of purchase and a description of the issue.

Can I charge my ROCKSOLAR portable power station using solar power?

Yes, ROCKSOLAR power stations can be charged using compatible solar panels. The charging time will depend on the strength of sunlight and the wattage of the solar panel.

My ROCKSOLAR portable power station is not turning on, what should I do?

Please ensure your power station has enough charge. If it's charged but not turning on, try resetting the device. If it still doesn't turn on, please contact our technical support team at support@rocksolars.com for further assistance.

I’m unable to charge my ROCKSOLAR portable power station, what might be the issue?

First, confirm if the power source is functioning properly. If you're using an AC outlet, try a different one or check the circuit breaker. If you're using a solar panel, ensure it's properly connected and receiving sufficient sunlight. If the problem persists, reach out to our support team at support@rocksolars.com.

Why is my ROCKSOLAR portable power station discharging faster than usual?

The discharge rate can vary based on the devices you're powering. Devices with higher power requirements may drain the battery faster. Extreme temperatures can also affect battery performance. If you notice a significant change in battery performance, please contact our support team.

My ROCKSOLAR power station's display is not working correctly. What can I do?

If the display isn't working correctly, try resetting the power station. If that doesn't fix the issue, please get in touch with our technical support at support@rocksolars.com.

Can I use a ROCKSOLAR portable power station to power my camping trip?

Absolutely! ROCKSOLAR portable power stations are designed for outdoor adventures. They are capable of charging a range of devices such as lights, smartphones, laptops, or even portable refrigerators. However, the number of devices and the duration will depend on the power consumption of your devices and the capacity of your power station.

Can ROCKSOLAR portable power stations be used during power outages at home?

Yes, ROCKSOLAR portable power stations are an excellent choice during power outages. They can keep your essential devices such as lights, smartphones, and laptops powered up. Just remember, the overall backup time will depend on the power consumption of your devices and the capacity of the power station.

I'm planning to go on a road trip. Can I charge my ROCKSOLAR portable power station in my car?

Yes, most ROCKSOLAR portable power stations can be charged in your vehicle using a car charging cable. It's a handy feature when you're on the road and away from a traditional power source.

Can I use a ROCKSOLAR portable power station to power my drone equipment in the field?

Yes, you can use your ROCKSOLAR power station to keep your drone equipment charged when you're in the field. It's a perfect companion for drone enthusiasts who often find themselves far from a power source.

I work as a freelance photographer. Can ROCKSOLAR portable power stations help me during outdoor shoots?

Definitely! A ROCKSOLAR portable power station can power up your camera, lights, laptop, and other equipment during an outdoor shoot. Its portability and robust power capacity make it a great companion for professional photographers.

Solar Panels

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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